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If you'd like to arrive at short notice, just give us a call. Access to the apartment is via a mobile app. Payment is easy via PayPal.

House rules

Harz High End Holiday Apartments

Check-in/Check-out: The holiday apartment is available from 3:00 PM on the day of arrival, or by prior arrangement. Earlier check-in times are possible subject to availability. A service fee will be charged for check-in before 12:00 PM, subject to availability. Check-in is contactless only, either by unlocking the doors via telephone ( 49 176 420 349 65) or via an invitation to your mobile phone using the NUKI app. On the day of departure, the holiday apartment must be vacated by 10:00 AM. The landlord reserves the right to charge for late departures. Late check-out is available upon request and for a fee.

Access to the apartment is exclusively via the NUKI app on an internet-enabled mobile phone. Each registered person receives their own access to the doors on their phone. This prevents unauthorized individuals from entering. A Ring camera is installed at the entrance door. Every person entering the apartment is recorded by the camera. Since we offer contactless check-in, we still want to be reachable for our guests. The camera only shows the entrance to the apartment.

Duty of Care: The holiday apartment will be handed over by the landlord in a clean condition. The tenant may only report defects on the day of arrival. Defects reported later will be considered the tenant's fault and will be charged accordingly. Should any damage occur during the rental period, the landlord must be contacted immediately to prevent further damage. The tenant is liable for any damage they cause to the rental property and its contents. In case of loss of the property key (key fob, front door key, and transponder €120), the cost of replacement is due immediately. The inventory must be treated with care and is intended to remain in the holiday apartment only. Rearranging furnishings, especially beds, is prohibited. In case of breach of contract, such as subletting, exceeding the maximum occupancy, disturbing the peace, or failure to pay the full rental price, the landlord may terminate the contract without notice. Any payments already made by the tenant will remain with the landlord in this case. Should the tenant wish to make use of their liability insurance for any potential damage settlement, this must be communicated to the landlord, stating their name and address, as well as the insurance policy number.

Pets are not allowed in the holiday apartments. These apartments are suitable for allergy sufferers. In case of non-compliance, the landlord reserves the right to terminate the rental agreement without notice and to arrange for professional cleaning at the tenant's expense.

Kitchen: All items, appliances, and cookware in the kitchen must be left in perfect, clean condition. Do not place hot pots on the countertop or table. Wipe up any spills immediately and only put dishes away dry and clean in the cupboards. Empty the trash can and do not dispose of cigarette ash in the kitchen; instead, take it directly to the garbage chute (entrance to the right of the elevator). The smell will remain in the cupboard, which can be very unpleasant for non-smokers.

Living area: The Magenta app is installed on the TV; regular TV programs can only be viewed via the app. The TV is not connected to an antenna. The Wi-Fi network isn't as stable as you might be used to. We're in the Harz Mountains, and there are occasional short blackouts. Don't worry, it recovers.

Smoking: This is a non-smoking apartment. Smokers may use the balcony with the door closed to ensure no smoke enters the apartment. As previously stated, please dispose of the cold contents of the ashtray only in the garbage chute. Failure to comply will result in professional cleaning, which will be billed to the tenant.

Misuse of the apartment is prohibited: commercial videography, commercial photography, illegal activities such as parties, sales events, group meetings, and celebrations. Rearranging furniture or removing items from the apartment is also prohibited. Noise is not permitted. Any violation will result in immediate termination of the lease without refund. Photos and videos for your own social media channels are permitted, and we would appreciate a link. harz-high-end.de

Quiet hours: Daily between 1 p.m. and 3 p.m. and 10 p.m. and 8 a.m.

Guests and Visitors: We understand this topic isn't always well-received. All apartments do not allow additional guests. The nightly rate depends on the number of people booked. This includes utilities and wear and tear on the furnishings. Unfortunately, in the past, some people have used the apartment free of charge as visitors. A vacation apartment is similar to a hotel and not a regular rental apartment. Should you nevertheless plan to have visitors, please contact us so we can offer you a daily rate. The maximum number of people for whom the respective apartment can be booked is the determining factor.

Apartment Nicholas is suitable for a maximum of 2 adults plus 2 children up to 17 years old. Apartment Stefanie is suitable for 2 adults plus one child up to 5 years old, and Apartment Exklusiv is suitable for 2 adults plus one child up to 17 years old. Each guest must be listed at the time of booking. Should the number of guests exceed the number booked, a penalty fee of €50 will be charged for each additional person. We reserve the right to evict guests in this case.

A security deposit of €100 is due before arrival. Bank details for the transfer will be provided in due course. For last-minute bookings, instant bank transfer or PayPal are possible. Since PayPal charges a fee, this will be charged to the guest as a processing fee.

By booking and paying, you accept the house rules in their entirety.